At Lumi Luxe, we want you to feel confident and beautiful in every piece you purchase. If your order does not meet your expectations, we are here to help with a simple and customer-friendly return process.
Please carefully review our return and refund policy below.
Return Eligibility
We accept returns within 30 days of delivery. To be eligible for a return, your item must meet the following requirements:
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The item must be unused, unworn, unwashed, and in its original condition
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All original tags, packaging, and accessories must be included
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The item must not show any signs of wear, damage, stains, odors, or alterations
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The order number or proof of purchase must be provided
Items that do not meet these requirements may not be accepted for return.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
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Final sale items
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Clearance items marked as non-returnable
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Items purchased with significant promotional discounts (when stated at checkout)
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Gift cards
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Items that have been worn, washed, damaged, or altered
How to Start a Return
To request a return, please contact our customer service team within 30 days after receiving your order:
Email: service@lumisluxe.com
Phone: (678) 458-7762
Please include:
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Your order number
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The item(s) you would like to return
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The reason for your return
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Photos of the item if there is a quality issue or damage
Our customer service team will review your request and provide return instructions.
Please do not send items back without contacting us first. Unauthorized returns may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless:
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The item received is defective
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The wrong item was shipped
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The item was damaged during delivery
We recommend using a trackable shipping service when returning your order. Lumi Luxe is not responsible for lost or damaged return packages during transit.
Refund Process
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If your return is approved:
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Your refund will be processed to your original payment method
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Refunds are typically completed within 5–10 business days after approval
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Processing times may vary depending on your bank or payment provider
Original shipping fees are non-refundable unless the return is caused by an error on our part.
Exchanges
We currently support exchanges depending on product availability.
If you would like to exchange an item for a different size or style, please contact us at:
service@lumisluxe.com
Our team will assist you with the exchange process.
Damaged, Defective, or Incorrect Items
Please contact us within 7 days of delivery if you receive:
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A damaged item
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A defective product
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The wrong item or size
Please provide photos and order details so our team can quickly review and resolve the issue.
Order Cancellation
Orders may be canceled within 24 hours of purchase as long as processing has not started.
Once your order has been processed or shipped, cancellation requests cannot be accepted. You may request a return after receiving your package according to our return policy.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Lumi Luxe
1575 Berryhill Rd
Cumming, GA 30041
United States
Email: service@lumisluxe.com
Phone: (678) 458-7762
We appreciate your trust and are committed to providing you with a beautiful and seamless shopping experience.
Lumi Luxe — Designed for confidence, elegance, and everyday beauty.
