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Welcome to LUMI LUXE! We're here to make your shopping experience as smooth and enjoyable as possible. Find answers to some of our most frequently asked questions below. If you need further assistance, our customer care team is always happy to help.
Q: How do I place an order?
A: Browse our collections, choose your favorite styles, select your size and color, and add the items to your cart. Follow the checkout instructions to complete your purchase.
Q: Can I modify or cancel my order after placing it?
A: You may request to cancel your order within 24 hours of purchase, provided that processing has not started. Once your order has been processed or shipped, cancellation may no longer be possible. Please contact us as soon as possible at service@lumisluxe.com.
Q: Can I change my shipping address?
A: Please contact us within 24 hours of placing your order if you need to update your shipping address. Once your order has been processed or shipped, we may not be able to make changes.
Q: Will I receive an order confirmation?
A: Yes! Once your order is successfully placed, you will receive an order confirmation email. Please check your inbox and spam folder if you don't see it.
Q: Where does LUMI LUXE ship?
A: We currently ship to eligible locations within the United States.
Q: How long does order processing take?
A: Orders are typically processed within 1–3 business days after payment confirmation. Processing time is separate from shipping time.
Q: What are the available shipping methods?
A: We currently offer the following shipping options:
Standard Shipping: 7–15 business days — $7.00
Expedited Shipping: 3–7 business days — $15.00
Free Standard Shipping: Available on orders over $55.
Please note that delivery times are estimates and may vary depending on your location and carrier conditions.
Q: How can I track my order?
A: Once your order ships, you will receive a shipping confirmation email with tracking information. You can use the tracking number to follow your package's progress.
Q: What should I do if my package is delayed?
A: If your package has not arrived within the estimated delivery timeframe, please contact us at service@lumisluxe.com. Our team will be happy to assist you.
Q: What is your return policy?
A: We accept eligible returns within 30 days of delivery. Items must be unused, unworn, unwashed, and in their original condition, with all original tags and packaging included. Please refer to our Return & Refund Policy for full details.
Q: How do I request a return?
A: Please email service@lumisluxe.com within 30 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for your request. Our team will review your request and provide further instructions.
Please contact us before sending any items back.
Q: Are there any items that cannot be returned?
A: Yes. Final sale items, non-returnable clearance items, gift cards, and items that have been worn, washed, damaged, or altered are not eligible for return. Certain promotional purchases may also be excluded when stated at checkout.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item is defective, incorrect, or damaged during delivery.
Q: How long does a refund take?
A: Once your returned item has been received and inspected, we will notify you of the refund decision. Approved refunds are typically processed within 5–10 business days to your original payment method. Your bank or payment provider may require additional time to complete the transaction.
Q: Can I exchange an item for a different size or style?
A: Exchanges are available depending on product availability. Please contact service@lumisluxe.com, and our team will guide you through the process.
Q: How do I choose the right size?
A: We recommend checking the size guide on each product page before placing your order. Compare your measurements with the size chart to help find your best fit.
Q: What should I do if I receive a damaged or incorrect item?
A: We're sorry if something isn't right with your order. Please contact us within 7 days of delivery and include your order number and clear photos of the issue. Our team will review your case and help find a solution.
Q: How can I contact LUMI LUXE?
A: We're always happy to hear from you! For questions about orders, shipping, returns, or products, please reach out to us:
Email: service@lumisluxe.com
Our customer care team will be happy to assist you.
STILL HAVE QUESTIONS?
We're here to help make your shopping experience effortless.
Contact us at service@lumisluxe.com.
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